On compassionate fertility care and transferring eggs, sperm, and embryos with FertilitySA

For many patients experiencing IVF difficulties, the idea of moving eggs or embryos between clinics can feel overwhelming, with many individuals unsure of where to start, or what the process entails. As the first point of contact for new and existing clients, we spoke with FertilitySA’s Patient Engagement Coordinator & Fertility Nurse Leana and Laboratory Manager Alana Donnelly to discuss the process of transferring embryos and eggs, the value of compassionate fertility care, and how to know if it’s time to change fertility clinics.

When to consider changing clinics

As a fertility patient, you should expect high-quality, patient-centred care from your specialist and clinical team. Difficult or distressing outcomes don’t necessarily mean a clinic is poor, but they can be harder to manage without the right support. It’s important to balance advocating for yourself with trusting your specialist to guide treatment decisions that maximise your chances of success. While fertility treatment is inherently uncertain, you should feel confident that your care team values and listens to your experiences. If you feel your care isn’t meeting expectations, consider providing feedback and asking for improvements in areas of concern. Trust is essential, and you should feel confident that your team will listen to and act on your feedback.

Safety first

When transferring frozen eggs, sperm, or embryos, FertilitySA ensures the process is handled by trained professionals using methods that maintain the highest standards of safety and integrity. Highly specialised transport containers are used to keep these materials safely frozen throughout transit. The containers are managed by experienced couriers who are specifically trained in the secure transport of genetic materials, following strict safety and security protocols.

Rebuilding trust

Rebuilding trust and confidence after previous difficult experiences can oftentimes feel like an uphill battle. FertilitySA understand this thoroughly, and provide new patients with honest, detailed, and transparent information after carefully listening to each of their stories. Allowing patients to voice their frustrations, concerns, or difficulties isn’t about venting, it’s about empowering each patient with knowledge, and a genuine clinician who lets them feel comfortable and most importantly, safe. This means spending time with the patient, hearing the patient, and providing them with relevant support from multi-disciplinary teams to meet their needs on an individual level.

Genea Labs’ world-leading technology

FertilitySA’s partnership with Genea means that all patients have access to their state-of-the-art incubation systems and culture media that create optimal conditions for embryo development. Their proprietary technology and 40 years of embryology research and development contributes to Genea’s laboratories consistently achieving some of the highest pregnancy rates in Australia. FertilitySA patients can also exclusively access the Grow app – an innovative feature that allows you to watch in real time from your phone or computer as your embryos develop, giving you peace of mind and a tangible connection to your treatment journey.

A personalised model of care

With expert and thorough personal care, FertilitySA, in conjunction with Genea’s labs, supports patients in a way that is both specific and personal to each individual. Every staff member plays an important role in this care. Fertility Specialists frequently interact with patients and guide them through their treatment. Counsellor Brooke supports a large number of patients throughout their journeys. The nursing team works collaboratively with specific Fertility Specialists to ensure continuity of care and provide ongoing, relevant support. Embryologists and laboratory staff also play a critical role, understanding the importance of their work in each patient’s journey. They provide information and support alongside exceptional clinical and scientific expertise. The administration team is committed to delivering the best possible experience, from a patient’s first interaction with the clinic through to ongoing support during their fertility journey. In addition, FertilitySA offers a broad spectrum of services, meaning patients do not need to travel to access world-leading technology and care. These services include fertility testing, genetics, donor banks, specialised counselling services, and a range of tailored treatment pathways.

FertilitySA
9/431 King William Street, Adelaide
08 8100 2900
fertilitysa.com.au
@fertilitysa